Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
If we experience a high volume of orders or carrier delays, shipment times may be extended slightly. We appreciate your patience and understanding.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note: Delivery times are estimates and may vary depending on your location and the shipping carrier.
International Shipping
We currently ship to most countries worldwide. International shipping rates and delivery times vary by destination and carrier.
Your order may be subject to import duties or taxes, which are incurred once the shipment reaches your country. Vana Balance is not responsible for these charges if they are applied — they are your responsibility as the customer.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
You can track your package using the link provided in the email.
Damages or Lost Packages
Vana Balance is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact us immediately so we can help file a claim with the shipping carrier.
Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Information
Customers are responsible for providing the correct shipping address. Orders that are returned due to incorrect or incomplete addresses may be subject to additional shipping fees for reshipment.